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Refund and Returns Policy

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Refund & Return Policy

Last Updated: June 2025

This Refund and Return Policy outlines the terms under which 8CLICKS Pte Ltd (“we”, “our”, “us”) handles refunds for services and digital products provided through our company. By engaging our services, you agree to the terms stated below.

1. Scope of Services Covered

This policy applies to:

  • Web design and development projects

  • eCommerce setup

  • Mobile application development

  • Digital marketing services (SEO, SEM, social media)

  • Maintenance and retainer packages

  • Software and system integration

2. General Policy

Due to the nature of our work — which involves time, planning, labor, and digital assets — all payments made to 8CLICKS are non-refundable once work has commenced or digital deliverables have been provided.

3. Deposit and Milestone Payments

For project-based services:

  • A non-refundable deposit (typically 50%) is required to initiate any project.

  • Milestone payments are billed upon delivery of each defined phase. Once a milestone is approved by the client (in writing or via email), the related payment becomes non-refundable.

4. Refund Eligibility

You may be eligible for a partial refund only if:

  • Work has not yet started, and you submit a written cancellation request within 5 business days of payment.

  • The scope of work has not been delivered and no material work has been carried out.

We do not issue refunds for:

  • Change of mind or direction after project kick-off

  • Delays caused by the client (e.g. non-responsiveness, delayed feedback)

  • Completed work or digital assets delivered

5. Digital Products & Licenses

Any third-party software, plugins, themes, or licenses purchased on your behalf are non-refundable. Ownership or transfer of such licenses will be subject to the original vendor’s terms.

6. Maintenance & Retainers

For ongoing support and maintenance services:

  • No refund will be issued for unused hours or partially used subscription months.

  • Cancellation of retainers must be made in writing at least 14 days before the next billing cycle to avoid renewal.

7. Quality Assurance & Dispute Resolution

We take quality seriously. If you believe a deliverable does not meet the agreed scope:

  • You must notify us in writing within 7 calendar days of delivery.

  • We will review the case, and if justified, propose revisions or corrective actions.

  • Refunds will only be considered after all reasonable attempts to resolve the issue have failed.

8. How to Request a Refund

To request a refund or cancellation:

  • Email us at accounts@8clicks.com.sg with your invoice number, payment date, and reason for the request.

  • We will respond within 5 working days.

9. Governing Law

This policy is governed by the laws of the Republic of Singapore. Any disputes arising from or in connection with this policy shall be subject to the exclusive jurisdiction of the Singapore courts.

Still have questions?

Contact us at accounts@8clicks.com.sg or reach us directly at +65 6681 6721.

 

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